Terms & Conditions

Please read these terms carefully before booking a Desert Buggys experience. They explain what you can expect from us, what we ask of you, and how bookings, payments and safety work.

• Last updated: 24 October 2026
• Governed by: the laws of the United Arab Emirates
• Applies to: all bookings made online, by WhatsApp, by phone or on site

1. Acceptance of these terms

• By using our website or booking any of our tours or services, you agree to these Terms and Conditions.
• These Terms, together with our Privacy Policy and Refund & Cancellation Policy, form the complete agreement between you and Desert Buggys (DesertBuggys LLC).
• If you do not agree to these Terms, please do not use our services.

2. Our services

Transport

• Shared pick-up and drop-off from Dubai hotels on tours where transfers are included (this is shown on each tour page).
• Private transport is available as an optional upgrade.
• Professional drivers with local knowledge, in air-conditioned vehicles.

Safety requirements

• Every participant must sign a disclaimer form (waiver) before the tour starts.
• A safety briefing is given before every activity.
• Professional guides accompany all tours.
• Safety equipment is provided where required and must be worn at all times.

Health advisory

• Tours are not recommended during pregnancy.
• Not suitable for people with back problems or heart conditions.
• Age restrictions apply to some activities, and medical clearance may be required for some participants.

What to wear

• Comfortable clothing for all activities; long trousers are recommended.
• Closed shoes are mandatory for quad biking and dune buggies.
• Warm layers are advised in the winter months (October to March).
• Traditional dress is available for cultural experiences.

3. Insurance and liability

Insurance

• No insurance cover is provided for quad biking and dune buggy activities.
• Participants must sign a separate disclaimer for quad bike tours.
• Our general liability insurance covers company operations only.
• We strongly advise you to arrange personal travel insurance.

On the dunes

• Riders must follow the guide’s track exactly; leaving the designated route is not allowed.
• Keep to the speed and spacing set by your guide, and follow every safety instruction they give.
• Any damage to a bike or buggy during the tour is the rider’s financial responsibility.

Limitation of liability

• The company is not responsible for personal injury or property damage.
• We are not liable for accidents or injuries during equipment use.
• We are not liable for indirect, incidental or consequential damages.
• Participants take part in all activities at their own risk.

4. Eligibility and booking

Age requirements

• Adults can book buggy adventures and quad bikes directly.
• The minimum age for booking independently is 15.
• Under-15s may take part with the consent of a parent or guardian; a signed consent form is required for every participant under 15.

How booking works

• Every booking receives a booking number (for example DB-12345). Please keep it for reference.
• A valid booking confirmation is required for all services.
• Advance booking is recommended, especially in peak season; same-day bookings depend on availability.

5. Prices, fees and payment

• Prices are quoted in UAE dirhams (AED) and include the basic services described on each tour page.
• 5% VAT applies to all bookings, as required by UAE law.
• Card and online payments carry a 3% processing fee. There is no extra charge for cash payments.
• We accept Visa and Mastercard credit and debit cards, and cash for on-site bookings. Online payments are processed through secure, certified payment gateways.
• Payment confirmation is sent immediately. Refunds are returned to the original payment method, and payment disputes are handled through official channels.

6. Cancellations and refunds

• Cancel 24 hours or more before your tour: no cancellation fee.
• Less than 24 hours’ notice (cancelled before the day of the tour): a 50% cancellation fee applies.
• Cancellations on the day of the tour, and no-shows: the full booking amount is charged.
• If we cancel for weather or safety reasons, you can choose a full refund or a new date.

Full details are in our Refund & Cancellation Policy.

7. Equipment and safety compliance

• You are responsible for any damage to equipment. Equipment is inspected before each tour, and damage is charged at repair or replacement value.
• Intentional damage may result in legal action.
• You must follow all safety instructions and wear safety equipment at all times during activities.
• Breaking safety rules may end your tour early, and no refund is given for tours ended for safety violations.

8. Indemnification

You agree to indemnify and hold harmless Desert Buggys (DesertBuggys LLC) and its directors, officers, employees and agents against any claims, liabilities, damages and losses arising from your use of our services and equipment.

9. Governing law

• These Terms are governed by and interpreted under the laws of the United Arab Emirates, and any disputes will be resolved in the UAE courts.
• Our services comply with the regulations of Dubai’s Department of Economy and Tourism (DET).

10. Changes to these terms

We may update these Terms at any time. Changes are announced on this page, by email and in booking confirmations. Continuing to use our services means you accept the updated Terms.

Explore more

• Dune buggy tours in Dubai – rent a Can-Am or Polaris, no licence needed
• Can-Am Maverick X3 – our most powerful buggy
• Lahbab Red Dunes & hotel pickup – where every tour rides
• Desert safaris & group tours – including corporate events