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Refund & Cancellation Policy

We understand that plans can change. Our flexible refund and cancellation policy is designed to be fair and accommodating while ensuring smooth operations for all our guests.

 

  • Last updated: August 23, 2024
  • Fair & transparent policy
  • Fast processing times

Quick Policy Overview

24 Hours

Standard Cancellation notice

Weather

Full refund or Reschedule

Medical

Full refund with documentation

7-14 Days

Refund processing time

General Cancellation Policy

Standard Cancellation Rules

  • Cancel at least 24 hours before your scheduled tour for standard processing
  • Cancellations with less than 24 hours notice incur a 50% cancellation fee
  • Same-day cancellations are subject to full charges
  • No-shows without prior notice are charged the full booking amount

Cancellation Timeline

48+ Hours Before

Full refund Available

No Fee

24-48 Hours Before

Standard Processing

No Fee

Less than 24 Hours

Cancellation fee Applies

50%

Same Day/No-Show

Full charges apply

100%

Weather & Unforeseen Circumstances

Weather-Related Cancellations

  • Tours may be cancelled or rescheduled due to severe weather conditions
  • Safety is our top priority - we reserve the right to cancel for safety reasons
  • Sandstorms, heavy rain, or extreme temperatures may affect tour operations
  • We monitor weather conditions continuously and notify guests promptly

Your Options During Weather Cancellations

  • Reschedule your booking for any future date at no additional cost
  • Receive a full refund processed within 7-14 working days
  • Transfer your booking to another family member or friend
  • Upgrade to a different package with price adjustment

Force Majeure Events

  • Government restrictions or regulations affecting tourism
  • Natural disasters or extreme weather events
  • Health emergencies or pandemic-related restrictions
  • Full refunds provided for circumstances beyond our control

Personal Reasons & Medical Issues

Illness or Medical Emergencies

  • Full refund available for cancellations due to medical emergencies
  • Medical documentation may be required for verification
  • Notify us at least 48 hours before your tour when possible
  • Emergency situations handled with flexibility and understanding

Personal Circumstances

  • Flight cancellations or delays - full refund with proof
  • Family emergencies - flexible cancellation policy applied
  • Travel visa issues - full refund with documentation
  • Pregnancy-related cancellations - full refund available

Required Documentation

  • Medical certificate for health-related cancellations
  • Flight cancellation notice for travel disruptions
  • Official documentation for visa or travel issues
  • Emergency contact verification when applicable

Partial Refunds for Shortened Tours

Early Tour Termination

  • Refunds available for unused time if tour is cut short
  • Pro-rated refunds calculated based on remaining tour duration
  • Minimum charges apply for safety briefings and equipment use
  • Transportation costs are non-refundable once service begins

Calculation Method

  • Refund amount based on percentage of tour time unused
  • First hour charges are non-refundable due to setup costs
  • Equipment and safety briefing costs are always charged
  • Processing fees may apply for partial refunds

How to Cancel Your Booking

Cancellation Methods

  • Phone: +971 55 467 4871 (Available 24/7)
  • Email: info@desertbuggys.com
  • WhatsApp: +971 55 467 4871
  • Online portal: Login to your booking account

Required Information

  • Your full name as per booking
  • Booking reference number or confirmation ID
  • Scheduled tour date and time
  • Reason for cancellation
  • Preferred refund method

Cancellation Confirmation

  • Immediate acknowledgment of cancellation request
  • Email confirmation sent within 2 hours
  • Refund processing timeline provided
  • Customer service follow-up if needed

Refund Processing

Processing Timeline

  • Eligible refunds processed within 7-14 working days
  • Credit card refunds may take 3-5 additional business days
  • Bank transfers processed faster than card refunds
  • Weekend and holiday processing may cause delays

Refund Process Steps

Verify cancellation request and eligibility

Calculate refund amount based on policy

Process refund to original payment method

Send email confirmation with transaction details

Payment Method Returns

  • Credit/Debit cards: 7-14 working days to original card
  • Bank transfers: 3-7 working days to original account
  • Cash payments: Immediate refund available at office
  • Third-party bookings: Refund to original booker only

Need to Cancel or Have Questions?

Our customer service team is available 24/7 to assist with cancellations and refund requests.

Emergency Hotline

+971 55 467 4871

Email Support

info@desertbuggys.com

WhatsApp

+971 55 467 4871

Start Cancellation Process

Important Reminders

Before You Cancel

  • Check weather conditions - we may cancel for you
  • Consider rescheduling instead of cancelling
  • Review our terms for partial refunds
  • Contact us as early as possible

Processing Information

  • Refunds only to original payment method
  • Bank processing times may vary
  • Documentation required for medical cancellations
  • Keep your booking reference handy

Book with Confidence

Our fair and flexible refund policy means you can book your desert adventure with peace of mind, knowing we’ll work with you if plans change.

Book Your Adventure

About

Experience the ultimate desert adventure with Dubai’s premier dune buggy tour company. Safe, thrilling, and unforgettable experiences in the heart of the Arabian desert.

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  • Daily: 6:00 AM - 10:00 PM​
  • Emergency: 24/7

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