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Refund & Cancellation Policy

Planning to tackle the sandy dunes of Dubai on a Dune Buggy or Quad Bike? At Desert Buggys, we offer exciting and unforgettable adventures for thrill-seekers and nature lovers alike. Before booking your tour or rental, it’s essential to understand our refund and cancellation policy to avoid any misunderstandings or unexpected fees.

Refund and Cancellation Policy

General Cancellation Policy

If you need to cancel your booking, please notify Desert Buggys at least 24 hours before your scheduled tour or rental. Failure to do so will result in a cancellation fee of 50% of the total booking cost.

Bad Weather or Unforeseen Circumstances

In case of bad weather or any other unforeseen circumstances that may affect the safety of the tour, Desert Buggys reserves the right to cancel or reschedule the tour or rental. In such cases, you will have the option to:

  • Reschedule your booking for a future date.
  • Receive a full refund.

Personal Reasons or Illness

If you need to cancel your booking due to personal reasons or illness, you may be eligible for a full refund, provided you notify Desert Buggys at least 48 hours before your scheduled tour or rental.

Partial Refunds for Shortened Tours

If you have already started your tour or rental and wish to cut it short for any reason, refunds will only be given for the unused time.

How to Cancel Your Booking

To cancel your booking, contact us via phone or email. Please provide your booking details, including:

  • Your name.
  • Booking date and time.
  • The reason for cancellation.

Contact Details:

Processing Refunds

If you are eligible for a refund, it will be processed within 14 working days. The refund will be credited back to your original method of payment. The steps are as follows:

  • Verify your cancellation request.
  • Confirm eligibility for a refund.
  • Process the refund and notify you via email once completed.

Conclusion

Desert Buggys offers thrilling and memorable experiences for adventure enthusiasts. Understanding our refund and cancellation policy is crucial to avoid any surprises. Remember to:

Contact us directly for any questions or concerns.

Notify us at least 24 hours before your scheduled tour or rental if you need to cancel your booking.