Refund and Cancellation Policy

This policy explains how cancellations, refunds, no-shows and rescheduling work for every Desert Buggys booking – so you know exactly where you stand before you confirm your tour.

• Last updated: 24 October 2026
• Applies to: all Desert Buggys tours and rentals
• Refunds: to your original payment method

1. Cancellation fees

When you cancel	What you pay	Refund
48 hours or more before the tour	No fee	Full refund
24 to 48 hours before	No fee	Full refund
Less than 24 hours before	50% of the booking	50% refund
Same day, or no-show without notice	100% of the booking	No refund

Times are counted from your scheduled tour start time. If you can’t make it, consider rescheduling instead of cancelling – just ask us.

2. Weather and events beyond our control

When we cancel

• Safety comes first: we may cancel or reschedule tours because of sandstorms, heavy rain, extreme temperatures or other unsafe conditions.
• We monitor the weather continuously and let you know as early as possible.

Your options

• Reschedule to any future date at no extra cost.
• Take a full refund, processed within 7–14 working days.
• Transfer your booking to a family member or friend.
• Switch to a different package, paying or receiving the price difference.

Force majeure

If a tour can’t go ahead because of government restrictions, natural disasters, extreme weather events, health emergencies or pandemic-related rules, you will receive a full refund.

3. Medical and personal reasons

• Medical issues, illness, pregnancy and other personal reasons are not eligible for a refund; the standard cancellation fees above apply whatever the reason.
• We do not provide travel or medical insurance, so we recommend arranging your own before you book.

4. Tours that end early

• If a tour is cut short, you may receive a pro-rated refund for the unused time.
• The first hour, the safety briefing and equipment use are always charged, and transport is non-refundable once it has started.
• A processing fee may apply to partial refunds.
• No refund is given when a tour is ended because safety rules were not followed (see our Terms & Conditions).

5. How to cancel

We acknowledge every request straight away and send an email confirmation within 2 hours, including your refund timeline.

6. Refund processing times

You paid by	Refund goes to	Typical time
Credit or debit card	The same card	7–14 working days (your bank may add 3–5 business days)
Bank transfer	The same account	3–7 working days
Cash	Cash at our office	Immediately
Booked by someone else	The original booker only	As above

How it works: we verify your request, calculate the refund under this policy, process it to your original payment method and email you the transaction details. Weekends and public holidays can add a short delay.

7. Before you cancel

• Check the weather – if conditions are unsafe, we may cancel for you, and you won’t pay a fee.
• Ask about rescheduling – it is often the easiest option.
• Contact us as early as possible, and keep your booking number handy.